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Privacy Policy

Introduction

At mobi, we understand the importance of protecting your personal information and maintaining your privacy. We are committed to being transparent about our data practices and providing you with clear and comprehensive information about how we collect, use, and protect your information. We will always keep your personal data safe and private, never sell your personal data and allow you to review your marketing choices at any time.

How and type of data we collect?

To enable us to deal with your inquiries, open and operate an account/facility in order to provide you with our products and services, we may be required to process your personal and/or financial information. When we say, "personal data", we mean information which we use to personally identify you and know about you. Here is the type of personal information we may collect but not limited to:
Type of Information Details
Information you give us This may include :
  • you name, address, date of birth.
  • your email address, phone number, details of your device you use.
  • your username, mobi account ID.
  • your financial position or bank account details.
  • copy of your identification documents (identity card, passports etc).
  • your tax residency and related information.
  • information you provide when you apply for our product or services.
  • records of our conversation if you contact us or we contact you.
  • image or photograph or video form where required as part of our KYC checks or verify you identity.
  • information about other person (such as your partner, director, shareholder) when we ask you to give us such information to enable us to comply our obligation under KYC, anti money laundering laws or to assist with fraud monitoring.
Information collected from your use of our products and services Information we collected on when you use our products and services.
  • Technical information, including internet protocol (IP) address used to connect to the internet, your login information, the browser type, and version, time zone settings, operating system, platform, type of device, device IMEI number, MAC address of the device wireless network interface, mobile phone number mobile network information.
  • Information about your visit, including links you clicked or through our website or mobile app, service or page you interacted, clicked, length of your visit, method you leave the page.
  • Only if you give us permission, information stored on your device includes your contact list or device nearby, your location if you turn on location service and give us permission to track your location using GPS technology.
Information from others We collection personal data from third parties such as credit report agencies, financial and credit institutions, official registers and databases fraud prevention agencies and partners who help us to provide our service to you.
Information from social media and publicly available sources We collection personal data from third parties such as credit report agencies, financial and credit institutions, official registers and databases fraud prevention agencies and partners who help us to provide our service to you.

Purpose and processing your personal data

At mobi, safeguarding your personal information is paramount. Below, we outline the specific purposes for which we may process your personal data, ensuring transparency in our practices: User Application Processing : We process your personal information to facilitate the application process for becoming a user of our products and services, ensuring a seamless onboarding experience. Identity Verification and Credit Assessment : Conducting appropriate checks enables us to verify your identity and assess creditworthiness, a crucial step in providing you with the best-suited products and services. Access Provision : Processing is conducted to provide you access to our products and services, ensuring a personalized and secure user experience. Contract Protection and Defense: We process data to protect and defend our contracts, interests, and property, keeping our services, including websites and data centers, operational. Fraud and Risk Management : Managing fraud and risk related to your mobi account is a vital aspect of our data processing, ensuring the integrity and security of our services. Product and Service Enhancement : Information processing aids in continually improving our products and services, tailoring them to meet evolving user needs. Social Interaction and Customer Support : Your data may be used to enhance social interaction and provide efficient customer support services. Location-Based Services : Providing location-based services involves processing data to deliver location-specific information and features. Marketing Communications : We may process your data to provide marketing information related to the products and services we offer, keeping you informed about relevant updates. Statistical Dataset Preparation : Anonymous statistical datasets are prepared for forecasting, understanding user behavior, and meeting governmental requirements. Legal Compliance and Enforcement : We process data to meet our legal obligations, enforce our rights, and ensure overall legal compliance.

How do we use your personal data for marketing?

When you engage with our products and services, anticipate receiving tailored marketing communications. These communications, encompassing promotions, marketing materials, and details about future events, are curated based on your preferences and interests. Our carefully chosen merchants and strategic partners may also contribute to these communications. Should you wish to modify your reception of personalized marketing communications or have a change of heart about your initial decision, you have the option to opt-out. Connect with us using the provided contact details to communicate your preference. Rest assured, your personal information remains confidential. We do not share it with any external organization outside of mobi for their marketing purposes unless we have obtained your explicit permission.

What are your data protection rights ?

Subject always to our contractual rights and obligations under relevant laws and regulations, you may exercise your rights in respect of the use or the extent of use of your personal information
Your rights Details
Right to be told how we use your personal information
  • We provide this privacy notice to explain how we collect and use your personal data.
  • if requested we could provide a copy of the personal data we hold about you.
  • We can't provide you any about other people, linked with an ongoing criminal or fraud investigation.
  • We also won't provide any information or communication related to our legal, regulatory, or governmental obligations.
Correct inaccurate personal information if you think its wrong Correct inaccurate personal information if you think its wrong - You can have incomplete or inaccurate personal information corrected. Before we could update your file/account, we will check the accuracy of the new personal data you.
Request to delete or remove your personal information
  • You can request us to delete or remove your personal information if :
  • There is no good reason for us to continue using it.
  • You withdraw the consent (permission) or objected us to use your personal information.
  • The law requires us to delete your personal information.
    • Note: For security reasons, we can't proceed to deal you're your request if we couldn't sure of your identity a, we may need to ask you to provide us for proof of ID. As a regulated financial service provider, we must keep a certain personal information of our user/customer. Even if you choose to close your account or terminate your contract/agreement with us, we may be unable to delete your entire personal information because regulatory obligations take priority.

How do we protect your personal information?

At mobi, safeguarding your personal information is our top priority. We employ a comprehensive set of measures to guarantee the security and confidentiality of your data. Here's how: Safe and Secure Storage : We process your personal information to facilitate the application process for becoming a user of our products and services, ensuring a seamless onboarding experience. Preventing Unauthorized Access : Conducting appropriate checks enables us to verify your identity and assess creditworthiness, a crucial step in providing you with the best-suited products and services. Prohibiting Improper Use or Disclosure : Processing is conducted to provide you access to our products and services, ensuring a personalized and secure user experience. Our electronic data and databases are housed in secure computer systems, with access controls implemented through both physical and electronic means. Our staff undergoes regular training on data protection and information security, adhering to detailed security and data protection policies. While we strive to secure your personal data during transmission, we advise caution. Despite our best efforts, we cannot guarantee absolute security. However, we implement HTTPS (HTTP Secure) for encrypted communication through Transport Layer Security, fortifying the security of our mobi App, website, and payment processing services. To further enhance security, we strongly recommend using a robust password for your mobi App or website account, and keeping it confidential. Avoid sharing your password with anyone to maintain the integrity of your personal information.

Understanding Cookies and Their Role

Delving into the world of online functionality, cookies play a key role in enhancing your browsing experience. Here's a breakdown: What Are Cookies : Cookies are tiny pieces of information saved by your browser, acting as digital markers during your online journey. Purpose of Cookies : Used to record various aspects of your visit, cookies assist us in providing seamless and uninterrupted service during your interactions with our website. Cookie Origin : These cookies may be set by us when you access our website, or they may be set when you visit third-party websites. Anonymous Information : The information stored in cookies remains anonymous, distinct from the personal information you provide. It aids in refining our website's effectiveness and enhancing user experience. Data Collection for Improvement :To continually enhance our website, certain information is collected each time you access it. This data is securely stored in server logs in an encrypted form, ensuring your personal identification remains safeguarded

Managing Your Cookies for a Personalized Experience

Harnessing the benefits of cookies allows us to offer a tailored online experience. Here's a guide on managing your cookies: Utilization of Cookies : We employ cookies to authenticate your login information, enable security features, display relevant advertising, and enhance the overall features of our website. Taking Control : Feel free to customize your internet browser settings to align with your preferences. Adjusting these settings gives you control over your cookie preferences. Considerations : It's important to note that modifying your internet browser settings may impact your browsing experience on our website. While you have the flexibility to tailor your preferences, be mindful of the potential effects on site functionality. Anonymous Information : The information stored in cookies remains anonymous, distinct from the personal information you provide. It aids in refining our website's effectiveness and enhancing user experience. Data Collection for Improvement : To continually enhance our website, certain information is collected each time you access it. This data is securely stored in server logs in an encrypted form, ensuring your personal identification remains safeguarded.

We trust that these Terms and Conditions provide clarity on our working relationship. For any inquiries or clarifications, please do not hesitate to contact us at [csmobi@gomobi.io].